If you are unable to create a Limit Order, please first try the following steps:
Check that you are using the latest version of the Timeless app.
Fully close and reopen the app.
Restart your device.
Before trying again, open the section containing your orders to check whether the order may already have been created.
Then try to create the order once more.
A Limit Order is only considered created once the app displays a confirmation or a corresponding order status.
The problem continues
Please contact our Support team via [insert support channel] and, where possible, include:
the asset name;
the intended action, such as creating a Limit Order or accepting an offer;
the exact step at which the process stops;
the complete wording of the message;
the date and approximate time;
your device, operating system and app version; and
a screenshot or screen recording, if available.
If the app displays “Next trading window” and this prevents you from completing the intended action, please also send us the asset name, the displayed time and a screenshot. The specific reason or next availability cannot be determined reliably from this message alone.
If it is unclear whether an order, purchase or payment has already been recorded, do not repeat the process several times. Check the status in the app first and then contact our Support team.