First, ensure you have logged into the correct account and installed the latest app version.

Please be patient. It may take a little while for the fraction to appear in your wallet. If necessary, log out again and log in again. If the fraction is still not in your wallet after this, please contact our customer support, and we will find a solution!

Once you have completed a purchase, it is first checked by our liability umbrella and then released. This usually takes 30 minutes but can also take several hours in individual cases. We will inform you by e-mail as soon as the liability umbrella has approved the offer.