If your voucher isn't working as expected, please check the following:
Is the code entered correctly and completely (no spaces)?
Is the voucher still valid and not already redeemed?
Please re-read the voucher conditions. Due to the MiCAR regulation, a voucher is now only applied to the fees and no longer to the asset itself.
If it still doesn't work, send us the voucher code here in the chat – we'll take a look.