First of all, ensure that you have selected the correct login and the updated Timeless version installed.
We offer the following login methods:
Apple
Google
Facebook
Email
Make sure your email address is the same one you used to register with Timeless. Then check that the password has been entered correctly.
If this does not work, reset the password by clicking on Reset password and following the further instructions. If you are still unable to log in, please contact our support team.